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<General
Questions> |
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Q: |
What should I do if I couldn't find the
answer to my question here? |
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A: |
In this case you should submit your question to us
using this form. Our
customer care representatives will handle it promptly. |
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<Technical Questions> |
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Q: |
Does JaxCam support Win98
operating system? |
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A: |
JaxCam works well in win98. However, you may need
to download the font "Microsoft Sans Serif" and DirectX
8.1 (or higher) if your OS do not have them installed.
Please visit Microsoft's
website to
download them.
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Q: |
Why can't I record a video file for long hours? |
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A: |
Windows OS supports up to 4.0 GB file size. Once
this maximum size has been reached, JaxCam will
continue recording but it cannot write any more data to
the same video file. You are recommended to start
a new recording session or use the program's Scheduler
function to program multiple recording sessions. |
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Q: |
Why do I see the black screen in JaxCam? |
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A: |
There could be many different reasons. First of
all, check carefully that your camera has been turned
on. You can try to use third-party software to see
if you see any video from the camera. If you still
do not see any video, contact the camera's manufacturer
for technical support. |
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Q: |
The software came with my camera works.
But JaxCam is still showing the black screen. What
should I do now? |
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A: |
The chance is that your camera driver is not compliant
with Microsoft's Video for Windows™.
You may want to check with your camera vendor to confirm
this. |
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<Online Purchase> |
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Q: |
Whom should I contact with if I have billing
questions? |
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A: |
Jaxstream's software can be purchased
online with our secured transaction server. If you
have any billing questions, please email our customer
care representatives at "estore@jaxstream.com". |
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Q: |
Do I have to register for an account before
making the online purchase? |
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A: |
Yes, we require all customers to register
for a free account with us in order to better serve the
needs of our customers. If there are any
inquiries, it would help our customer care
representatives to keep in touch of our customers and
solve problems more promptly. Please refer to our
privacy policy if you have any concerns with privacy
issues. |
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Q: |
Is it safe to submit my personal
information online. |
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A: |
All transactions are protected by SSL security
technologies. We do not share your personal
information in our database with third parties.
Please refer to our
privacy policy for details. |
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Q: |
Is it safe to purchase software online with
my credit card . |
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A: |
We do not take your credit card information and it
will not be stored in our customer database. When
you have confirmed with your order, you will be
re-directed to Paypal's
web site for secured payment processing. Since
Paypal, an
Ebay company, is the
leading online payment provider, you can use their
services with confidence. |
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Q: |
Do you ship boxed software? |
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A: |
To save the cost and pass the saving to our customers,
we do not ship boxed software. All of our software are
available electronically. |
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Q: |
What's the refund policy? |
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A: |
We usually do not refund for the software because they
are available as trial software for download.
Please refer to our
refund policy for details. |
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